Northwestern Medicine

Advanced Care and Local Convenience

When it comes to health care, convenience counts—whether you need a routine physical or specialized care. At Northwestern Medicine Regional Medical Group, you’ll find an easy-to-access network of physicians and locations close to home, one created exclusively to bring you and your family a high level of medical care. Our goal is excellent care and service, and we welcome your feedback.

New patients

New patients should arrive at least 15 minutes early so that paperwork can be completed prior to your appointment. Please bring a list of your current medications, including prescriptions and over the counter medications, your preferred pharmacy information and any immunization records for your child.

At Northwestern Medicine Regional Medical Group, we continually strive to provide excellent care and service to all our patients. That’s why forms are provided online for patients to fill out at their convenience before an appointment or when requesting medical records.

New Patient Registration Form (ENGLISH)
New Patient Registration Form (SPANISH)
Patient Health History Form (ENGLISH)
Patient Health History Form (SPANISH)

Office Visit co-Payments

Please be prepared to pay your co-payment and/or outstanding balances at your office visit. Additionally, if you do not have insurance coverage for services provided, please be prepared to pay for the current visit. For your convenience, we accepted American Express, MasterCard, Visa, Discover, cash or check.

Prescription Refills

We request that you ask for your prescription refills at the time of your office visit. If you need a prescription refill outside of your office visit, please contact your pharmacy directly for the refill. They will fax us your prescription refill request and we will work with them to complete the order. Please allow two business days for refills.

Medical Records

For information or to request your medical records, please contact the Medical Records Department. For your privacy and security, medical records cannot be faxed directly to patients. Please call to arrange for pick up or mail delivery of your records.

If you would like to receive copies of your medical records or would like us to send copies of your records to another party, please complete the Authorization to Release Medical Information form below. Once completed you may return it to us by fax, by mail or in person.

Authorization to Release Medical Information (ENGLISH)
Authorization to Release Medical Information (SPANISH)

Location: The Medical Records Department is located on the lower level of Northwestern Medicine Central DuPage Hospital. Use the Women and Children's entrance and stop at the Guest Services desk for directions.
Hours: Monday through Friday, 8:00 am - 4:30 pm
Phone: 630.933.6361
Fax: 630.933.2628

Communicating with your Provider

Northwestern Medicine Regional Medical Group recognizes the need for patients to have complete access to care 24 hours a day, 7 days a week. We have nurses and physicians available to speak with you regarding your health concerns at all hours of the day. We strongly encourage you to use MyChart to communicate with your provider care team for non-urgent matters. This method of communication allows you to store and retain your messages for later reference. It is important to stress that if you are experiencing chest pain, shortness of breath or another medical emergency, please call 911.

Phone Calls and Answering Service

If you are experiencing potentially life-threatening issues such as chest pain, shortness of breath, uncontrollable bleeding, loss of vision or slurred speech, please call 911. For all other issues, or to schedule an appointment, please call your physician's office directly during their regular office hours. Your physician's office number can be found on their individual physician profile. Call volume is highest on Monday mornings and Fridays. Please make all routine calls on other days, or use MyChart to send non-urgent messages to your care team.

There is a physician on call 24 hours a day, seven days a week to answer your questions if needed.

After-Hours, Weekend & Holiday Care

Minor illnesses and injuries don't always happen according to your physician's office schedule. Northwestern Medicine Convenient Care makes treatment of these unexpected minor injuries and illnesses easily accessible for you and your family. Our seven locations throughout the western suburbs offer comprehensive, compassionate care close to your home, school and office.

Lab Testing

We encourage patients to have labwork done at HealthLab, part of Northwestern Medicine, a full-service lab owned and operated by Northwestern Medicine, and in-network provider for most major medical insurance plans.